Who can apply?
A consumer directly or through a duly mandated representative (consumer association, legal protection …)
NB: A group referral introduced by a consumer must be accompanied by a mandate / power of the other participants.
For which dispute?
Any contractual dispute relating to the performance of a property or service for a member of the MTV, in particular for:
Bus (long distance).
Public transport (bus, tramway, subway ...) - in urban areas, with the exception of disputes falling within the field of competence of the Mediators SNCF and RATP).
A tourist package (combination of at least 2 services, including transport and / or accommodation).
Disputes concerning the airport management.
Disputes concerning accommodation and / or catering.
Disputes concerning the performance of a leisure and tourism service.
Causes of inadmissibility
The consumer does not justify condition that he has not tried beforehand to resolve his dispute directly with a professional by a written complaint
The request is obviously baseless or abusive
The dispute was previously reviewed or is under review by another mediator or a court
The consumer has sent his request to the mediator within more than one year from his written complaint to the professional
The dispute is not in his field of competence
The members of the MTV
BP 80 303 – 75 823 Paris Cedex 17