I apply to The mediator

Submit a file to the mediator

To allow intervention, any claim must be preceded by prior steps from the Customer Service with the professional involved. Each party may also seek the advice of an expert, whose costs are at his expense. In case of joint request for expertise, the costs are shared between the parties.

Is the professional called into question an MTV adherent ?
Consult the adherent list.

The MTV is not competent, that for the files, whose claim was made with the professionals members.

I have you officialy wrote to the adherent that is called into question ?

You must first seize the professional involved before you can submit your claim. Only in the event of a negative response or no response within 60 days, we will be able to process your file.

Does the first claim has more than a year ?

The MTV is not competent, that for the files, whose initial claim with the professional implied goes back less than a year.

Have you received a negative response or no response within 60 days?

In accordance with our Charter, you must allow the professional a 60-day response time to return to you. Only after this deadline, in the absence of a response from the professional, your referral to the mediator will be admissible.

By checking this box, you agree to send us the data recorded in the referral form.

The information collected on the referral forms is recorded in a file computerized by the Tourism and Travel Mediation for the purposes of processing the request for mediation and sending the exchanges.

Sensitive data, including health, that you have transmitted to us are treated the same.

They are kept for 2 years and are intended for the administrative and legal services managing the mediation files. They can also be forwarded to the professional implicated in the mediation file.

In accordance with the law “Informatique et Libertés”, you can exercise your right of access to the data concerning you and have them rectified by contacting: General Secretariat of the MTV via the email: info@mtv.travel or at the following address : BP 80 303 – 75 823 Paris Cedex 17


IMPORTANT: Mediation requests must be addressed individually (unless several consumers are part of the same file / contract).



MTV Médiation Tourisme Voyage
BP 80 303 – 75 823 Paris Cedex 17
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